SupportSoft Expands its Operation in Halifax

first_img NSBI’s CEO said the company’s growing presence in Nova Scotia isanother endorsement of the province’s strong business case forcompanies seeking an ideal environment for software applicationdevelopment and maintenance operations. “By its intentions to expand its Halifax operation, SupportSoftis telling the world about the business case for softwaredevelopment in Nova Scotia,” said Mr. Lund. “This is especiallytrue for the ‘mission-critical’ components of the softwareapplication architecture.” SupportSoft Inc. is a leading provider of real-time, automatedsoftware solutions for corporate enterprises and digital serviceproviders worldwide. The company’s Real-Time Service Management(RTSM) software enables enterprises to more effectively manageand secure computing endpoints, automate technical servicesupport and improve overall operating efficiencies and provides afoundation for digital service providers to support triple playservice automation for VIP, video or broadband delivery, whilesignificantly improving the end-user experience. More than 200companies worldwide have selected SupportSoft solutions includingBank of America, BellSouth, CSC, Comcast Communications, Procter& Gamble, Time Warner Cable and Thomson Financial. Nova Scotia Business Inc. is the business development agency forNova Scotia, led by a private-sector board of directors. It isthe investment attraction arm of the province and helps companiesin Nova Scotia meet their growth potential through businessadvisory, export development and financing services. SupportSoft, a U.S. software firm headquartered in Redwood City,Calif., intends to expand its Halifax operation. Premier John Hamm made the announcement today, April 19, alongwith Radha Basu, president, CEO, and chair of SupportSoft,Economic Development Minister Ernest Fage, and Stephen Lund,president and CEO of Nova Scotia Business Inc. (NSBI). NSBI has agreed to provide SupportSoft with up to a $1.1-millionCanadian dollar payroll rebate, over five years, based onperformance targets for new positions at the company’s Halifaxlocation. SupportSoft is a leading provider of software that automatesservice and support delivery for corporate enterprises anddigital service providers worldwide. In the fall of 2004,SupportSoft acquired Halifax-based Core Networks. “Having a well-respected company like SupportSoft investresources in Nova Scotia sends an incredibly valuable message tothe global IT community about the province’s advantages as acentre of excellence for software development,” said PremierHamm. “Clearly, one of the most important elements to ouroffering is the high quality talent pool from which companies canstaff their operations.” “SupportSoft views this location as a cost-effective, innovativeand secure development environment with top-rate infrastructure,”said Mrs. Basu. “In addition to a technically savvy and highlyeducated workforce, we were pleased to discover in Halifax apositive economic climate characterized by clear alignmentbetween government, academia and the business community whichencourages favourable conditions for software innovations.” The payroll rebate is a performance-based incentive supportingthe hiring of up to 55 additional full-time employees.SupportSoft currently employs 35 at its Halifax location. “Nova Scotia is realizing the benefits of its commitment toeducation infrastructure,” said Mr. Fage. “Our universities andcommunity colleges — which produce 2,200 IT graduates annually – have helped to position Nova Scotia as a cost-competitive, secure, and well-positioned alternative for North Americansoftware and services firms.”last_img

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